Sterling silver round aquamarine pendant necklace

Frequently Asked Questions

Do you make custom and personalized orders?

It’s a pleasure for me to receive custom orders. Taking part in the making something unique - a piece of jewelry designed especially for a person that is really close to you - is a great feeling. So if you’re looking for somebody who can make your jewelry dreams come true, I’m at your service. If you have any questions do not hesitate and write to me.

Do you accept rush orders?

If you need your jewelry really fast please contact me before ordering. My jewelry is handmade, so I need some time to make it. But of course if you’re in a rush, I’ll do my best to meet a deadline. For some time now I ship only with DHL Express and shipping times are really short, even before Christmas. Of course it’s always better to place the order in advance to be sure that the package will be on time. But I know that sometimes we all do the last minute shopping :) Anyway – if you have any doubts or questions, better write to me before ordering.

How do I know the right ring size and what if I choose wrong?

In my workshop I use standard US ring sizing, but you can send me your size in any other scale as well. In every listing you can find photo with ring size guide and compare size in your scale with the US scale. It’s easier to make the ring bigger, whereas resizing the ring down involves the use of high temperatures, that can damage certain stones. So if you are not sure what your ring size should be, please send me a message. You can also go to jeweler who will measure your size. It’s always better to ask and check twice than make an error. But even if you make a mistake and the ring you receive will be too big or too small usually there is no need to worry. Just send the ring back to me and I resize it for free.

How long does processing take?

My jewelry is entirely made by hand. It means that I need time to make an item – it usually takes 3-5 business days. Some items have shorter processing time and I can send them after 1-2 business days and some (especially custom orders) have longer processing time which depends on the character of particular piece and the technique I use to make it. You can find information about processing time in the specification of every item. Please check it before ordering. If you’re in a rush and need me to shorten this time, please send me a message – we’ll see what I can do about that :)

Wrapping and packaging

I take great care to make sure your order is wrapped and packaged securely and thoroughly. I’ll send it to you in an elegant jewelry/gift box, that you can see on the photos for every item. It’s also excellent for storing your jewelry. To wrap the package I always reuse bubble wrap and paper I already received in packages from my suppliers, I never buy it for that purpose (less waste packaging).

If you wish I can send your order to another address as a gift including card with your personal message – just let me know while ordering.

How long does shipping take?

I ship all packages with DHL Express only – they are registered, require signature confirmation and you are able to track your order, no matter where you live. I offer free shipping with DHL EXPRESS for EU and US customers. Shipping to other countries (including European non-EU countries) cost 7 USD.
Delivery time: 1-2 business days for EU and 2-4 days for non-EU Europe, 2-7 business days if you live in USA or Canada and up to 7 business days for other countries.
If you want to know estimate shipping time for your destination, please send a message to me with your zip code. I can check the estimate delivery time in DHL app :)

I'll do my best to meet these shipping estimates, but cannot guarantee them.

Returns, refunds and warranty

I will gladly accept an item back with no questions asked within 21 calendar days from a day your receive it. But first please contact me within 14 days from the delivery. Kindly note, that the return costs are paid by the Buyer and the good must be received in its original purchase condition. The Buyer is held responsible for the risk of loss, insurance arrangement and costs in case the return shipment is missing or damaged. As soon as I receive the item back I’ll issue the refund.

I offer 1 year guarantee on all items, but it doesn’t include accidental damage or losing your item. If something happen to your jewelry let me know by sending a message with photo and I’ll do my best to fix it. In that case you may cover one way shipping.